Blog

  • CallCenter

    Why CallCenterOS

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      1. Is accessible through touch of a button.
      2. Complete tracking system ensures quick resolution of tickets.
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      Each agent profile can be configured and mapped to beats.
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      1. Customer\’s history will be pulled up based on the mobile number of unique ID.
      2. Opportunity to upsell / cross sell on the spot.
      3. Helps in building relationships.
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      1. Can be configured to generate agent wise reports.
      2. Easy and accurate mechanism to evaluate and rate performance.
      3. Can design incentive mechanisms.
      4. Transparent rating system.
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      1. Can cover customers multiple times.
      2. Reduces agent down time and helps improve customer engagement time.
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      1. Self performance dashboard.
      2. Establishes transparent evaluation mechanism.
      3. Provides scope to improve on daily basis.