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Production Support Engineer

India Full Time Career

Production Support Engineer

Job Description

    Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.

 
Important Note for Applicants

    CashOS is a start-up. If your primary objective of joining is a salary hike,
    Please don’t apply We are only looking for candidates who want to learn,
    Contribute and grow along with the company.

    Few important things are covered by company by default. We respect our team members and make sure they are covered in following
    1) Challenging role
    2) Start-up Environment
    3) Lot of learning
    4) Excitement,
    5) An exhilarated rollercoaster ride, &
    6) On-time Salary.

 
Responsibilities

  • 2-6 years of experience in Application Support and development or related experience
  • 2-6 experience supporting applications in Financial Domain, including SaaS, Cloud Hosting.
  • 2-6 years of experience developing and supporting applications including scripting skills in Perl, Unix Shell Scripting.
  • Experience in Incident Management, Change Management, and Problem Management.
  • Experience in Infrastructure Support, Configuration, and Release Management.
Requirement

    • Represent the Production Support organization on company-wide project teams.
    • Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
    • Prioritize workload, providing timely and accurate resolutions.
    • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
    • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in a timely manner.
    • Participate in knowledge transfer to ensure better grasp of the product and domain.

Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

  • Coordinate with the Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

 

Preferred Skills:

 

Knowledge of the following tools and technologies: Java, MySQL Server, Linux operating systems with AWS or Similar Cloud Hosting Environments along with securing Cloud Multi-Tenant Environment

What can you expect?

 

  • Lots of excitement
  • Freedom to develop your plans and execute
  • A huge potential upside to deserving candidates
  • Other than salary profit sharing on the deals you bring

What do we expect?

 

  • Result oriented individual performer.
  • Ready to take up challenges and Fulfil the challenges.
  • Open minded and eager to learn

    Submit Your Application below

    apply with Resume

    OR

    Submit Your Application on 

    http://Indeed.CashOS.com